Acknowledgment
The previous procedure says the firm will acknowledge a complaint, record it and begin investigating.
Complaints procedure
If something went wrong, please tell us.
The timetable below is carried forward from the firm's previous complaints information. It may no longer reflect the current policy, so confirm the procedure, contact details and deadlines with Vas Solicitors before relying on it.
Who to contact
The previous page asked clients to raise concerns with the Complaints Partner, Veeravagu Vaaheesan. Please confirm the current complaints contact before sending confidential information.
Contact the firm
vas@vassolicitors.co.uk
020 3137 2598
Previously published response targets
The former procedure described the following stages and target timings:
Full response
The firm aims to provide its views and proposed resolution in full, or tell you if it needs more time.
Request a review
If you are unhappy with the result, the published procedure says you may ask the firm to review its response within seven days.
Review outcome
The firm aims to send a written review outcome within seven days of receiving your request.
Independent escalation
The earlier policy also identified the Legal Ombudsman as an independent route for eligible service complaints and the Solicitors Regulation Authority (SRA) for concerns about a solicitor’s conduct. The former site referred to these bodies, but the applicable eligibility criteria, contact routes and deadlines can change.
Check the current information directly with the Legal Ombudsman and SRA, or ask the firm for its latest complaints procedure before relying on a route or time limit. The details above are not legal advice about whether a particular complaint can be accepted.
This content was carried forward from Vas Solicitors’ previous website. For the current policy and the right point of contact, contact the firm.